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Ease of Doing Business in the Lighting Industry

Results

The lighting manufacturer was able to reduce the customer support team by more than 20% while greatly improving customer satisfaction.

Challenge

Within a large lighting manufacturer the multiple sales channels consistently complained.

The company had a reputation of being difficult to work with compared to its competitors.

Clear iQ’s Process

Utilizing the Clear iQ 4-Step Process, we streamlined and digitized the company’s service request management process.

This allowed the them to measure response times and accuracy.

They were able to accomplish this by gaining a much clearer understanding of demand and capacity. As a result, they reduced response times and improved the accuracy of information to the sales channels.

Areas of Focus

  • Business policies
  • Service responsiveness
  • Technology reliability

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The Clear iQ Process

First, we help you gain strategic insight by starting with two simple questions:
  1. What problem are you trying to solve?
  2. What information do we need in order to solve it?
Next, we identify the information you need to make critical decisions.
  1. Where you’re winning and losing with products and channels
  2. Your change agents, accountability mechanisms, and ultimately, the path to best solve your problem
Next, we help you influence and align your organization.
  1. Identify what needs to be changed
  2. Prioritize those changes
  3. Build a roadmap of the resources and accountability needed to drive real adoption
Finally, we empower you to manage change and growth.
  1. We have a knack for gaining adoption from the shop floor to the c-suite
  2. While we strive to be part of your team, our goal is to get in, make it happen, and get out

The Clear iQ Process

Click through the steps below to learn more about how we work with you to solve the right problems.

First, we help you gain strategic insight by starting with two simple questions:

  1. What problem are you trying to solve?
  2. What information do we need in order to solve it?

Next, we identify the information you need to make critical decisions.

  • Where you’re winning and losing with products and channels
  • Your change agents, accountability mechanisms, and ultimately, the path to best solve your problem

Next, we help you influence and align your organization.

  • Identify what needs to be changed
  • Prioritize those changes
  • Build a roadmap of the resources and accountability needed to drive real adoption

Finally, we empower you to manage change and growth.

  • We have a knack for gaining adoption from the shop floor to the c-suite
  • While we strive to be part of your team, our goal is to get in, make it happen, and get out
Learn More About Our Process

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