The lighting manufacturer was able to reduce the customer support team by more than 20% while greatly improving customer satisfaction.
Within a large lighting manufacturer the multiple sales channels consistently complained.
The company had a reputation of being difficult to work with compared to its competitors.
Clear iQ’s Process
Utilizing the Clear iQ 4-Step Process, we streamlined and digitized the company’s service request management process.
This allowed the them to measure response times and accuracy.
They were able to accomplish this by gaining a much clearer understanding of demand and capacity. As a result, they reduced response times and improved the accuracy of information to the sales channels.
Areas of Focus
- Business policies
- Service responsiveness
- Technology reliability