Successful digital transformation requires adjusting your business model through research and planning. Our evaluation and business case approach includes the six interrelated steps outlined below. The process requires tight organizational alignment to ensure stakeholder buy-in and change adoption.
Step One: Problem Statement
Preparing For Your Digital Transformation
The first step involves gaining a complete understanding of the problem or opportunity you are trying to solve. Want to stay in alignment with your competitor’s eCommerce capabilities? Or do you just want to automate approvals on vendor invoices? Digital transformation takes many forms, and clarity of your business objective is imperative. To gain understanding, you must conduct customer and market research. We shine at helping you place yourself in the position of your customers, competitors, and stakeholders. As a result, your business objectives for digital transformation become clear. Some tactics we employ during this step include:- Voice of the Customer
- Competitor Capabilities
- Customer Profiles
- Stakeholder Assessment
Skip this step at your own risk.
Step Two: Application Profile
During step two, we place new capability requirements into your existing application landscape. In addition, we perform a gap assessment and provide an updated application roadmap. We also identify any existing solutions for decommissioning. Additional components in this step may include:- Current State Analysis
- Future State Requirements
- Ease of Use
Step Three: Organization and Process Impact
In this step, we define how the digital transformation alters how your teams work, and identify any skills gaps within your organization. Sample activities include:- Organization Impacts
- Process Changes
- Change Roadblocks
- Stakeholder Impact
Step Four: Build vs. Buy
Next, we determine who is responsible for building each element of your digital solution. Typically, this is a combination of internal development by your team and purchased solutions. In step four, we thoroughly review:- Critical Requirements
- Alternatives
- Requirement Gaps
Step Five: Data Management and Integration
In step five, we outline your integration expectations at each stage of your digital transformation journey. In addition, we ensure that your overall solution includes embedded cybersecurity and regulatory compliance protections. We carefully take into account:- Master Data Sources and Accountability
- Transactional Data Flow
- User Registration and Maintenance
- Cybersecurity and Regulatory Compliance
Step Six: The Business Case For Your Digital Transformation
Finally, we help you establish the financial expectations for the operation of your digital transformation solution, including:- Estimating Assumptions
- Tangible and Intangible Benefits
- Implementation Cost
- Ongoing Cost
Once we reach a consensus on your business case, it is essential to allocate the time required to negotiate contracts, define statements of work, and onboard partners.
Summary: Clear iQ’s Digital Transformation Approach
Clear iQ balances your business objectives and technology capabilities to ensure a smooth digital transformation. To accomplish this, we:- Conduct assessments of current state needs and capabilities
- Balance need for achieving table stakes capabilities with best-in-class capabilities
- Align business and technology teams
- Drive build versus buy decision-making, along with application selection, if needed
- Create financial plans that account for process, organizational, and technology costs
- Develop an Application Roadmap to guide the transformation efforts that gives a long-term attention span and short-term wins
- Assist in vendor negotiations for software and implementation services, as needed
- Mobilize the project team to begin the implementation journey using the 7 Pillars of Digital Readiness