Ease of Doing Business in the Lighting Industry

Results

The lighting manufacturer was able to reduce the customer support team by more than 20% while greatly improving customer satisfaction.

Challenge

Within a large lighting manufacturer the multiple sales channels consistently complained.

The company had a reputation of being difficult to work with compared to its competitors.

Clear iQ’s Process

Utilizing the Clear iQ 4-Step Process, we streamlined and digitized the company’s service request management process.

This allowed the them to measure response times and accuracy.

They were able to accomplish this by gaining a much clearer understanding of demand and capacity. As a result, they reduced response times and improved the accuracy of information to the sales channels.

Areas of Focus

• Business policies
• Service responsiveness
• Technology reliability